Refund and Exchange Policy – PK GiftShop

At PK GiftShop, we prioritize customer satisfaction and aim to make your shopping experience comfortable and reliable. To ensure transparency and trust, we offer a clear refund and exchange policy under the following conditions:

1. Non-Refundable Items

Please note that perishable items such as:

  • Cakes

  • Flowers

  • Chocolates

  • Fruits

are non-refundable due to their delicate and time-sensitive nature.

2. Replacement for Damaged Perishables

In the rare case that a perishable item is delivered in poor or damaged condition, we offer a replacement only (no cash refund).

To qualify for a replacement:

  • The issue must be reported within 2 hours of delivery.

  • Claims made after 12 hours of delivery will not be entertained.

We encourage customers to share photographic evidence when reporting quality issues to expedite the replacement process.

3. Order Cancellation & Refund

We offer a 100% refund if an order is cancelled at least 24 hours prior to the delivery time, and the item has not yet been prepared or dispatched.

  • Refunds will be processed to the original payment method.

  • Please allow up to 25 business days for the refund to reflect, depending on your bank’s processing time.

If you have any questions regarding this policy or would like to initiate a return, replacement, or cancellation request, please contact our customer support at:

📧 Email: giftshop@giftshoppk.com
📞 Phone: +92 3705917920

We appreciate your trust and support.
— Team GiftShop PK